Our Reviews

awesome customer service. easy to make appointment. outstanding service dept.

Prior to this I did extensive research on different trucks models & brands and eventually start my test drives with GMC with the idea of going to Toyota, Ford, and Chevy after this. However, my experience at Cutter GMC Mazda of Waipahu was so outstanding that I decided to stick with them. From the moment I initially contacted them via email to my newly leased GMC Canyon sitting in my parking garage was an overall excellent experience. Naomi, Johnny Sparks, Johniel (Finance Manager), Phil and the rest of the team there ..thank you so much! You all are awesome!!! They stayed open 4 hours after official closing hours and worked tirelessly to ensure that I had the exact vehicle I wanted, even test drove a couple of Canyons for quite a distance ensuring that I had an idea of what it was going to be like during ownership (it was even raining that day) which made the drives even better to see how it performed on those roads. Naomi and Johnny even followed me home at midnight to transport the vehicle back to the other side of the island...I"m speechless for the level of service provided by this team. So far I've been loving the new 2026 GMC Canyon Elevation and I'm definitely thinking about purchasing an AT4X after this lease AND even keeping this current Canyon as well ...as long as I can get the same team again :). Great job Cutter GMC Mazda of Waipahu!

I brought my Sierra Denali in for a safety check, regular maintenance, and a new battery. Darnell, the service advisor, was knowledgeable, professional, and personable. The work was performed in a timely manner. I have been bringing my truck here since I purchased it in 2015. They have always provided me with excellent service.

I was able to walk in for my safety check. No appointment needed.

I've been bringing this vehicle here for a decade. I've never experienced anything negative.

Quick service

My service advisor Mike Medina is awesome. He goes above and beyond. His customer service is outstanding. With a class of pure ALOHA.

Timely

My service advisor, Darnell, was great!

They replaced a part with a new part, it only worked for 5 days. My car stayed overnight for them to repair the next day which I was ok with, but then called me that day and said they needed another day so now I had to take off work an extra day because I didn’t have a car to use. So I got my car back the second day and it worked for only 5 days. Driving to work I noticed the passenger side mirror lit up and stayed lit and then it started blinking off and on for the rest of the ride to work. I called the shop and left a message 2 or 3 times and I got no call back. So I called again at the end of the day, I finally talked to Mike and he said the sensors might be dirty (huh?!!) so does that mean they never really opened up the sensors when they did the repairs, did they even calibrate it? Anyway he told me to monitor it. So driving home that same day passenger side was still blinking off and on and the driver side was working OK for a little while and then both sides went completely dead. it wasn’t sensing anything anymore and it also gave me a message on my dashboard which I couldn’t take a picture of because I was driving in traffic. It said something about the side sensors are not working. I had that message before and that was the reason why I brought my car in for the repair in the first place. This is so frustrating because now I probably would have to take off work again and if they’re gonna need my car to stay overnight again, I can’t do it. I’m taking too many days off just for you guys to fix my car and then you guys don’t even provide a loaner. I’m so pissed and frustrated that I’m going to have an anxiety attack because I paid for your services and this is what I get, STRESS!!

They always do a good job

My experience at Cutter has always been a great one!

Great experience overall. Johnny S. From the Waipahu GMC Cutter location was so helpful and very understanding.

I was greated promptly and felt very comfortable with the welcoming environment. I did not feel pressured to buy and had every questioned answered

Corvette and Roy provided the no B.S. salesmanship that I require to make the purchase. I have walked off car lots solely for not wanting to pay the bills of the salesman I was dealing with. These two gentleman are down to earth, they were kind to my ol' lady, and upfront about the numbers. Respect for not trying to get rich off of one sale.

Mr Nainoa and sales managers were awesome helped me get my first truck. Much appreciated.

Love the professional gang at gmc.

I upgraded my 2024 GMC Canyon to a 2026 model for the extra safety features. The sales process, initiated with GSM Drevis Tsui, was seamless and all financial concerns were not an issue as all costs were explained in detail. The F&I process with Johniel and final delivery with Nainoa was also a non-issue. Cutter GMC will always be my dealer of choice whenever I need a GMC vehicle!

Great salesman. Knowledgeable and friendly

Service completed as promised. Mike Medina is terrific and deserves a raise.

Superb services from beginning to end.

They took care of a problem i couldn't figure

Mostly good but were unable to do the recall because they didn’t have the module despite they knew I was coming in for this procedure and not letting me know before hand.

Mahalo to Mike and the service team at Cutter GMC Waipahu for always taking such great care of my vehicle. Mike consistently goes above and beyond to ensure my car is serviced with professionalism, care, and attention to detail. Although my initial sales experience when I purchased the car three years ago wasn’t the best, Mike and his team have truly made the difference. Their level of service, honesty, and commitment to their customers is the reason I continue to return. I’m grateful for the way they treat their customers and for the pride they take in their work. Mahalo again for always taking such good care of me and my vehicle.

Professional, Courteous, and timely. Service Facility cramped and has very little space for vehicles but the service department personnel managed the area for service appointments well.

Aw

I’ve always had a very good experience when ever I visit your dealership for service. Your service advisors do a great job!

Excellent customer service

great service and om top of things that made the sale

I know they explained the problem to me but I wish they could provide a photo when applicable. And the fact that my vehicle had to stay overnight just to be diagnosed, and worse, over the weekend.

Happy that they could take my SUV in early for repairs. Friendly staff.

Smooth transaction

Good service

I took my vehicle in to have the internal high-pressure fuel pump repaired, and the process took three months to complete. They provided me with a rental car during that time, and the repair itself appears to have been done correctly. My low rating is primarily due to the poor communication throughout the process. I was given numerous excuses regarding the delays, and I almost always had to contact them myself for updates. At no point did they proactively keep me informed about the status of the repair. While I appreciate the rental vehicle and the quality of the repair, the lack of communication and extended wait time made for a frustrating experience.

It was great! The process was quick and I was kept informed throughout the process.

Excellent customer service! Recall and service done in a timely manner! Mike and Charnell were amazing!

Great Service and staff

Johnny was very helpful, he searched for multiple cars that would fit in budget a followed my instructions to the tee. Always tried to reassure me but I was still hesitant so he brought out Roy the person I came for as a recommendation and Roy really helped me understand and give me options for my current car. So I was able to make th purchase with the extra reassurance

Friendly staff good service

Battery replacement on my 2024 Sierra EV took over 3 months! Way too long! Insurance cost is not covered on car rental. Costing me me $3,300.00 out of pocket! This is GM problem and should cover all expenses! Not Happy!

Amazing team! Noe, Collin, Troy and Roy made it easy to purchase my new truck. Not once did I feel pressured to make a big decision. Will 100% recommend their hospitality and services to friends looking to purchase a new vehicle.

great customer service

I was wondering why I was charged to have a small hole plugged on my tire when my Drive Sure benefits covers it? Isn't tire repair covered in my Drive Sure benefits? Mike and the service department are great otherwise!

Love this service department

Mike Medina is awesome. Runs the dept wonderfully

Great & seamless. The process , the people & everything in between was awesome.

It was a frustrating process but a BIG THANKS to SHANELLE For hanging in there and providing the BEST CUSTOMER SERVICE, WOULD REALLY RECOMMEND TO FAMILY AND FRIENDS

Love their service